tag:synaq.statuspage.io,2005:/historySYNAQ Status - Incident History2024-03-29T07:23:32+02:00SYNAQtag:synaq.statuspage.io,2005:Incident/201037732024-02-29T16:36:25+02:002024-02-29T16:36:25+02:00CloudMail error_Mobile App access<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>16:36</var> CAT</small><br><strong>Resolved</strong> - Dear Valued Client,<br /><br />We are pleased to announce that the Cloud Mail mobile app performance issue has been resolved and the service is recovering. <br />We will continue to monitor performance. <br /><br />We sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding.<br /><br />Sincerely,<br />SYNAQ Team</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>13:24</var> CAT</small><br><strong>Update</strong> - Dear Valued Client,<br /><br />We have identified the root cause of the Cloud Mail incident where clients are experiencing degraded performance on the mobile application. Email access is still operational on Desktop, Webmail and phone browser. <br /><br />We are currently deploying a fix to restore impacted services. We will provide the next update once we recieve feedback from the upstream vendor.<br /><br />Thank you for your patience and understanding.<br /><br />Sincerely,<br />SYNAQ Team</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>12:00</var> CAT</small><br><strong>Update</strong> - Dear Valued Client,<br /><br />We have identified the root cause of the Cloud Mail incident where clients are experiencing degraded performance on the mobile application. Email access is still operational on Desktop, Webmail and phone browser. <br /><br />We are currently deploying a fix to restore impacted services. We will keep you updated on the progress on an hourly basis.<br /><br />Thank you for your patience and understanding.<br /><br />Sincerely,<br />SYNAQ Team</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>11:00</var> CAT</small><br><strong>Update</strong> - Dear Valued Client,<br /><br />We have identified the root cause of the Cloud Mail incident where clients are experiencing degraded performance on the mobile application. Email access is still operational on Desktop, Webmail and phone browser. <br /><br />We are pleased to inform you that we have received a potential solution (fix) from our upstream vendor. We are currently deploying and thoroughly evaluating this fix to assess its effectiveness in restoring impacted services. We will keep you updated on the progress and anticipated timeframe for complete service restoration on an hourly basis.<br /><br />Thank you for your patience and understanding.<br /><br />Sincerely,<br />SYNAQ Team</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>10:11</var> CAT</small><br><strong>Update</strong> - Dear Valued Client,<br /><br />We have identified the cause of the Cloud Mail incident where clients are experiencing degraded performance on the mobile application. Email access is still operational on desktop, Webmail and phone browser. <br /><br />We sincerely apologise for any inconvenience this may cause while our engineering team continue to resolve the issue. <br />Follow up updates will be provided hourly.<br /><br />Thank you for your patience and understanding.<br /><br />Sincerely,<br />SYNAQ Team</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>09:01</var> CAT</small><br><strong>Update</strong> - Dear Valued Client,<br /><br />We have identified the cause of the Cloud Mail incident where clients are experiencing degraded performance on the mobile application. Email access is still operational on desktop, Webmail and phone browser. <br /><br />We sincerely apologise for any inconvenience this may cause while our engineering team continue to resolve the issue. <br /><br />Thank you for your patience and understanding.<br /><br />Sincerely,<br />SYNAQ Team</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>08:32</var> CAT</small><br><strong>Update</strong> - Dear Valued Client,<br /><br />We have identified the root cause of the Cloud Mail incident where clients are experiencing degraded performance on the mobile application. Email access is still operational on Desktop, Webmail and phone browser. <br /><br />We sincerely apologise for any inconvenience this may cause while our engineering team continue to work on a fix for this issue.<br /><br />Thank you for your patience and understanding.<br /><br />Sincerely,<br />SYNAQ Team</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>07:57</var> CAT</small><br><strong>Identified</strong> - Dear Valued Client,<br /><br />We have identified the cause of the Cloud Mail incident where clients are experiencing degraded performance on the mobile application. Email access is still operational on desktop, Webmail and phone browser. <br /><br />We sincerely apologise for any inconvenience this may cause while our engineering team resolve the issue. <br /><br />Thank you for your patience and understanding.<br /><br />Sincerely,<br />SYNAQ Team</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>07:34</var> CAT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>07:33</var> CAT</small><br><strong>Investigating</strong> - Dear Valued Client,<br /><br />We have identified a minor Cloud Mail incident where clients are experiencing degraded performance on the mobile application. Email access is still operational on Desktop, Webmail and phone browser. We sincerely apologise for any inconvenience this may cause while our engineering team investigate.<br /><br />Thank you for your patience and understanding.<br /><br />Sincerely,<br />SYNAQ Team</p>tag:synaq.statuspage.io,2005:Incident/194786102023-12-20T08:47:35+02:002023-12-22T12:15:58+02:00Intermittent Cloud Mail error, blank email issue on MS Outlook<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>08:47</var> CAT</small><br><strong>Resolved</strong> - Dear Valued Client,<br /><br />We have identified a minor Cloud Mail incident where a subset of clients are experiencing intermittent errors on outgoing mails. Due to a recent MS Office update, some emails may be delivered as blank. We sincerely apologise for any inconvenience this may cause. <br /><br />Temporary Solutions:<br />a) To ensure uninterrupted communication while continuing to use MS Outlook, we recommend, composing an email, saving it and then proceed to send, while our teams work on a permanent fix. <br />b) Or should you prefer a web-based option, we recommend using SYNAQ Webmail while our teams work on a permanent fix. <br />c) Alternatively, downgrade your MS Outlook to version “16924.20150”, ensuring that “auto updates” is not selected. The step-by-step guide on how to downgrade can be found here; https://kb.4team.biz/how-to-downgrade-outlook-version/. <br /><br /><br />Permanent Solution:<br />Zimbra are actively collaborating with Microsoft to release a patch that will fix this issue. The teams are diligently testing to ensure stability and effectiveness. We will closely monitor progress and communicate a confirmed release date as soon as it becomes available.<br /><br />We understand this disruption may be frustrating, especially during this busy period. If you have any questions or need assistance transitioning, please don't hesitate to contact us.<br /><br />Thank you for your patience and understanding.<br />Sincerely,<br />SYNAQ Team</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>12:49</var> CAT</small><br><strong>Identified</strong> - Dear Valued Client,<br /><br />We have identified a minor Cloud Mail incident where a subset of clients are experiencing intermittent errors on outgoing mails. Due to a recent MS Office update, some emails may be delivered as blank. We sincerely apologise for any inconvenience this may cause. <br /><br />Temporary Solutions:<br />a) To ensure uninterrupted communication while continuing to use MS Outlook, we recommend, composing an email, saving it and then proceed to send, while our teams work on a permanent fix. <br />b) Alternatively, should you prefer a web-based option, we recommend using SYNAQ Webmail while our teams work on a permanent fix. <br /><br />Permanent Solution:<br />We are actively collaborating with Zimbra to release a patch that will fix this issue. While the patch is being rigorously tested, we don't have an exact release date yet. We will keep you updated on the progress.<br />We understand this disruption may be frustrating, especially during this busy period. If you have any questions or need assistance transitioning, please don't hesitate to contact us.<br /><br />Thank you for your patience and understanding.<br />Sincerely,<br />SYNAQ Team</p>tag:synaq.statuspage.io,2005:Incident/183028322023-08-29T08:15:38+02:002023-08-30T08:11:55+02:00Connectivity errors on Webmail<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>08:15</var> CAT</small><br><strong>Resolved</strong> - Dear SYNAQ Client,<br /><br />Our engineers have both identified and resolved the SYNAQ Cloud Mail incident. The service has returned to optimal functionality and we will continue to monitor the service closely. Thank you for your patience and understanding on this matter. <br /><br />Sincerely<br />SYNAQ technical team</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>07:51</var> CAT</small><br><strong>Identified</strong> - Dear SYNAQ Client,<br /><br />Our engineers have identified the cause of the error and are resolving as a matter of urgency. We will continue to provide updates as they become available. We apologise again for the inconvenience caused.<br /><br />Sincerely,<br />SYNAQ technical team</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>07:46</var> CAT</small><br><strong>Investigating</strong> - Dear SYNAQ Client, <br /><br />We have identified a minor Cloud Mail incident where a subset of clients are experiencing intermittent failures on Webmail. Engineers are investigating as a matter of urgency, and we will continue to provide updates as they become available. We apologise for the inconvenience caused.<br /><br /><br />Sincerly,<br />SYNAQ technical team</p>tag:synaq.statuspage.io,2005:Incident/180081612023-07-31T10:04:29+02:002023-07-31T14:31:32+02:00Slow response - SYNAQ Cloud Mail<p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>10:04</var> CAT</small><br><strong>Resolved</strong> - Dear SYNAQ Client,<br /><br />Our engineers have both identified and resolved the SYNAQ Cloud Mail incident. The service has returned to optimal functionality and we will continue to monitor the service closely. Please ensure to log out and back into your account to resume services. Thank you for your patience and understanding on this matter.<br /><br /><br />Sincerely,<br />SYNAQ Technical Team</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>09:31</var> CAT</small><br><strong>Update</strong> - Dear SYNAQ Client<br /><br />Our engineers are still investigating as a matter of urgency and will continue to provide updates as they become available. We apologise again for the inconvenience caused.<br /><br />Sincerely,<br />SYNAQ Technical Team</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>09:02</var> CAT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>09:01</var> CAT</small><br><strong>Investigating</strong> - Dear SYNAQ Client,<br /><br />We have identified a minor Cloud Mail incident where a subset of clients are experiencing slow email responses on webmail. Engineers are investigating as a matter of urgency, and we will continue to provide updates as they become available. We apologise for the inconvenience caused.<br />Sincerely,<br />SYNAQ Technical Team</p>tag:synaq.statuspage.io,2005:Incident/177818552023-07-06T21:45:13+02:002023-07-12T16:57:18+02:00SYNAQ Cloud Mail - Intermittent SMTP (Outgoing Mail) Sending Failures<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>21:45</var> CAT</small><br><strong>Resolved</strong> - Dear SYNAQ Client,<br /><br />Our engineers have both identified and resolved the SYNAQ Cloud Mail incident. The service has returned to optimal functionality and we will continue to monitor the service closely.<br /><br />Thank you for your patience and understanding on this matter.<br /><br />Sincerely,<br />SYNAQ Technical Team</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>20:37</var> CAT</small><br><strong>Update</strong> - Dear SYNAQ Client,<br /><br />Our engineers are working together with our upstream providers to further investigate the incident. We will continue to provide updates as they become available.<br /><br />We apologise for the inconvenience caused and would like to assure you that this is being treated as a matter of importance and urgency.<br /><br />Sincerely,<br />SYNAQ Technical Team</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>19:37</var> CAT</small><br><strong>Update</strong> - Dear SYNAQ Client,<br /><br />Our engineers are still investigating as a matter of urgency and will continue to provide updates as they become available.<br /><br />We apologise again for the inconvenience caused.<br /><br />Sincerely,<br />SYNAQ Technical Team</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>18:44</var> CAT</small><br><strong>Investigating</strong> - Dear SYNAQ Client,<br /><br />We have identified a minor Cloud Mail incident where a subset of clients are experiencing intermittent failures on Sending Outgoing Mails. (Mails stuck in outbox, mail sending failures, cannot upload attachments and send).<br /><br />Engineers are investigating as a matter of urgency, and we will continue to provide updates as they become available.<br /><br />We apologise again for the inconvenience caused.<br /><br />Sincerely,<br />SYNAQ Technical Team</p>tag:synaq.statuspage.io,2005:Incident/152309342022-12-15T19:49:22+02:002023-01-11T16:14:29+02:00Cloud Mail - Slow Webmail and Incoming Mail Delivery<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>19:49</var> CAT</small><br><strong>Resolved</strong> - Dear Clients,<br /><br />The SYNAQ Cloud Mail incident has been resolved and the service has returned to optimal functionality. <br /><br />SYNAQ Technical Team</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>19:02</var> CAT</small><br><strong>Monitoring</strong> - Dear Clients,<br /><br />Our engineers have implemented a fix for the SYNAQ Cloud Mail platform and are monitoring the mail delivery performance in order to ensure mail backlogs clear as soon as possible.<br /><br />SYNAQ Technical Team</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>16:26</var> CAT</small><br><strong>Update</strong> - Dear Clients,<br /><br />Our engineers are still working on the backlog of delayed mail related the ongoing SYNAQ Cloud Mail issue. Mail is still flowing but intermittent delays stills persist. SYNAQ Engineers will be working continuously to ensure optimal Cloud Mail performance in the coming hours<br /><br />SYNAQ Technical Team</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>15:13</var> CAT</small><br><strong>Update</strong> - Dear Clients,<br /><br />Our engineers are still working on the backlog of delayed mail related the ongoing SYNAQ Cloud Mail issue. Mail is flowing but intermittent delays stills persist.<br /><br />SYNAQ Technical Team</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>13:38</var> CAT</small><br><strong>Update</strong> - Dear Clients,<br /><br />Our engineers are still working on the backlog of delayed mail related the ongoing SYNAQ Cloud Mail issue.<br /><br />SYNAQ Technical Team</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>12:15</var> CAT</small><br><strong>Identified</strong> - Dear Clients,<br /><br />Our engineers are still working on the resolution of the SYNAQ Cloud Mail issue. This is being treated as a matter of urgency.<br /><br />SYNAQ Technical Team</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>10:37</var> CAT</small><br><strong>Update</strong> - Dear Clients,<br /><br />Our engineers have identified the problem causing the SYNAQ Cloud Mail performance issues and are working on a resolution.<br /><br />SYNAQ Technical Team</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>09:34</var> CAT</small><br><strong>Investigating</strong> - Dear Clients,<br /><br />SYNAQ Cloud Mail is currently experiencing a degradation in performance where webmail access (reading emails) may be slow and incoming mail delivery may be delayed - for some users. Engineers are investigating this as a matter of urgency.<br /><br />SYNAQ Technical Team</p>tag:synaq.statuspage.io,2005:Incident/132556792022-11-17T10:45:16+02:002022-11-17T10:45:16+02:00SYNAQ Cloud Mail - Intermittent Authentication Failures<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>10:45</var> CAT</small><br><strong>Resolved</strong> - Dear Clients,<br />The SYNAQ Cloud Mail incident has been resolved and the service has returned to optimal functionality.<br /><br />Sincerely,<br />SYNAQ Technical Team</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>09:45</var> CAT</small><br><strong>Monitoring</strong> - Dear Clients,<br /><br />Our engineers have identified the problem on the SYNAQ Cloud platform and have implemented a fix. Engineers are monitoring the service stability for the next one hour<br /><br />We will send our next update in 60 minutes.<br /><br />Sincerely,<br />SYNAQ Technical Team</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>08:51</var> CAT</small><br><strong>Update</strong> - Dear Clients,<br /><br />Our engineers are still investigating the SYNAQ Cloud Mail incident. Please be assured that we are treating this as a top priority.<br />We will send our next update in 60 minutes.<br /><br />Sincerely,<br />SYNAQ Technical Team</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>08:10</var> CAT</small><br><strong>Investigating</strong> - Dear SYNAQ Client,<br /><br />We are experiencing an intermittent Send/Receive authentication issue on the SYNAQ Cloud Mail platform.<br />Users may experience errors appearing on their mail clients when some authentication attempts time out.<br /><br />Our engineers are investigating the problem.<br /><br />Sincerely,<br />SYNAQ Technical Team</p>tag:synaq.statuspage.io,2005:Incident/118829652022-10-12T15:38:59+02:002022-10-12T15:38:59+02:00General Services Incident - Intermittent Network Access<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>15:38</var> CAT</small><br><strong>Resolved</strong> - Dear SYNAQ Client,<br /><br />The network accessibility incident has been confirmed as resolved by our upstream provider. All SYNAQ platforms are thus operating optimally.<br /><br />We appreciate your understanding and continued support.<br /><br />Sincerely,<br />SYNAQ Technical Team</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>14:47</var> CAT</small><br><strong>Monitoring</strong> - Dear SYNAQ Client,<br /><br />Our upstream provider has implemented a fix for the network accessibility incident and we are monitoring the service stability. We will provide further feedback on this status in the next 60 minutes.<br /><br />Sincerely,<br />SYNAQ Technical Team</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>13:29</var> CAT</small><br><strong>Update</strong> - Dear SYNAQ Client,<br /><br />Our upstream provider is still working on the resolution of the network accessibility incident as a matter of urgency. We would like to assure you that this is our top priority and will continue to provide feedback as it becomes available.<br /><br />Sincerely,<br />SYNAQ Technical Team</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>12:50</var> CAT</small><br><strong>Identified</strong> - Dear SYNAQ Client,<br /><br />We have identified that the current network accessibility issue is due to a data centre incident being experienced by our upstream provider.<br />Whilst no ETA has been made available, we are managing this issue as a matter of urgency with our provider and will continue to provide updates as they become available.<br /><br />We apologise again for the inconvenience caused.<br /><br />Sincerely,<br />SYNAQ Technical Team</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>12:15</var> CAT</small><br><strong>Investigating</strong> - Dear SYNAQ Client,<br />We are experiencing a network accessibility issue on all SYNAQ platforms, due to an upstream provider incident. <br />We apologise for the inconvenience caused and would like to assure you that our engineers are working with the upstream provider to resolve this issue as a matter of urgency.<br />Sincerely,<br />SYNAQ Technical Team</p>tag:synaq.statuspage.io,2005:Incident/100776102022-05-26T09:49:02+02:002022-06-03T14:53:29+02:00Service Disruption - SYNAQ Cloud Mail<p><small>May <var data-var='date'>26</var>, <var data-var='time'>09:49</var> CAT</small><br><strong>Resolved</strong> - Dear Clients,<br /><br />The SYNAQ Cloud Mail service is restored. <br />We apologise once again for any inconvenience caused.<br /><br />Sincerely,<br />SYNAQ Technical Team</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>09:29</var> CAT</small><br><strong>Monitoring</strong> - Dear Clients,<br /><br />Our engineers have implemented a fix for the SYNAQ Cloud Mail incident and are monitoring the service stability.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>09:08</var> CAT</small><br><strong>Update</strong> - Dear Clients,<br /><br />Our engineers are still working on the resolution of the SYNAQ Cloud Mail Incident. This is being treated as a matter of urgency.<br /><br />We will send our next update in 30 minutes and we are still on track for the ETA for resolution in 10 minutes.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>08:39</var> CAT</small><br><strong>Identified</strong> - Dear Clients,<br /><br />Our engineers have identified the SYNAQ Cloud Mail incident and are working on a resolution.<br /><br />We will send our next update in 30 minutes and the ETA for resolution will be 45 minutes.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>08:03</var> CAT</small><br><strong>Investigating</strong> - Dear SYNAQ Client,<br /><br />We are experiencing an authentication issue on the SYNAQ Cloud Mail platform. <br /><br />We apologise for this inconvenience. Our engineers are looking into the problem and should have us back to normal in the shortest time possible!<br /><br />Sincerely,<br />SYNAQ Technical Team</p>tag:synaq.statuspage.io,2005:Incident/97664422022-04-12T13:22:45+02:002022-04-20T15:17:53+02:00SYNAQ Cloud Mail Incident - 12/04/2022<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>13:22</var> CAT</small><br><strong>Resolved</strong> - Dear Clients,<br /><br />The SYNAQ Cloud Mail incident has been resolved and the service has returned to optimal functionality.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>12:36</var> CAT</small><br><strong>Investigating</strong> - Dear Clients,<br /><br />SYNAQ Cloud Mail is currently experiencing an incident where one of our stores are not responding. This will cause certain POP and IMAP users to not be able to access their mail. Engineers are investigating this as a matter of urgency.<br /><br />We will send our next update in 60 minutes.</p>tag:synaq.statuspage.io,2005:Incident/91586302022-01-25T16:38:46+02:002022-01-26T14:49:44+02:00Cloud Mail Incident - 25/01/2022<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>16:38</var> CAT</small><br><strong>Resolved</strong> - Dear Clients,<br /><br />The SYNAQ Cloud Mail incident has been resolved and all services are running optimally.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>14:43</var> CAT</small><br><strong>Update</strong> - Dear Clients,<br /><br />Our engineers are still working on the resolution of the SYNAQ Cloud Mail Incident. This is being treated as a matter of urgency. Half of affected users have already recovered.<br /><br />We will send our next update in 60 minutes</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>13:42</var> CAT</small><br><strong>Update</strong> - Dear Clients,<br /><br />Our engineers are still working on the resolution of the SYNAQ Cloud Mail Incident. This is being treated as a matter of urgency. Half of affected users have already recovered.<br /><br />We will send our next update in 60 minutes</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>12:46</var> CAT</small><br><strong>Identified</strong> - Dear Clients,<br /><br />Our engineers have identified the SYNAQ Cloud Mail incident and are working on a resolution.<br />We will send our next update in 60 minutes</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>11:59</var> CAT</small><br><strong>Investigating</strong> - Dear Clients,<br /><br />SYNAQ Cloud Mail is currently experiencing an incident where a subset of users are unable to log into their mailboxes. Engineers are investigating this as a matter of urgency.<br /><br />We will send our next update in 60 minutes.</p>tag:synaq.statuspage.io,2005:Incident/82180772021-10-13T14:38:06+02:002021-10-20T13:44:53+02:00Cloud Mail Incident - 13-10-2021<p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>14:38</var> CAT</small><br><strong>Resolved</strong> - Dear Clients,<br /><br />The SYNAQ Cloud Mail issue has been resolved and the service has returned to optimal functionality.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>14:06</var> CAT</small><br><strong>Monitoring</strong> - Dear Clients,<br /><br />The SYNAQ Cloud Mail issue has recovered. Our engineers are monitoring the service stability.<br /><br />We will provide a further update in 30 minutes</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>13:39</var> CAT</small><br><strong>Identified</strong> - Dear Clients,<br /><br />Engineers have identified the Cloud Mail issue and are working on the root cause as a matter of urgency. Users are currently able to access their mailboxes.<br /><br />We will provide a further update in 30 minutes</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>12:58</var> CAT</small><br><strong>Update</strong> - Dear Clients,<br /><br />SYNAQ Cloud Mail is still experiencing an issue where users are unable to access their mailboxes. Engineers are investigating the issue as a matter of urgency.<br /><br />We will provide an update in 30 minutes</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>12:31</var> CAT</small><br><strong>Investigating</strong> - Dear Clients,<br /><br />SYNAQ Cloud Mail is currently experiencing an issue where users are unable to access their mailboxes. Engineers are investigating the issue as a matter of urgency.<br /><br />We will provide an update in 30 minutes</p>tag:synaq.statuspage.io,2005:Incident/81113902021-09-29T22:00:53+02:002021-09-29T22:00:53+02:00SYNAQ | Cloud Mail Emergency Change 29-09-2021<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>22:00</var> CAT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>21:00</var> CAT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>14:32</var> CAT</small><br><strong>Scheduled</strong> - Dear Valued Client,<br /><br /><br />SYNAQ | Cloud Mail Emergency Change<br /><br />An emergency change needs to be performed tonight on SYNAQ Cloud Mail between 21:00 and 22:00. This is to replace a faulty backplane on one of our storage clusters, you will be unable to access and send and receive mail during this time.<br /><br />Should you have any queries regarding this, you can contact our Support Desk on (+27) 11 262 3632 or support@synaq.com and we will assist you. Lastly, we would like to take this opportunity to thank you for your continued support. <br /><br /><br />Yours Sincerely,<br /><br />Floyd Derry<br />SYNAQ | Technical Operations Manager<br />floyd@synaq.com</p>tag:synaq.statuspage.io,2005:Incident/73106262021-06-29T11:56:03+02:002021-07-21T14:13:20+02:00Cloud Mail Incident - 23/06/2021<p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>11:56</var> CAT</small><br><strong>Resolved</strong> - Dear Clients, <br /><br />The SYNAQ Cloud Mail incident has been resolved and the service has returned to optimal functionality.<br /><br />We once again would like to apologise for the lengthy incident resolution, and want to assure you that we are doing a very intensive root cause analysis to understand how we can prevent this from happening in the future.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>10:14</var> CAT</small><br><strong>Update</strong> - Dear Clients,<br /><br />Our platform is currently 100% stable and performant. Our engineers are continuing to monitor .</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>07:57</var> CAT</small><br><strong>Monitoring</strong> - Dear Clients,<br /><br />The SYNAQ Cloud Mail incident is still being monitored. Improvements were made to the environment last night and need to be monitored through the peak morning period. <br /><br />We have partners worldwide working with us, please be assured that returning the service to full stability is our top priority.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>15:03</var> CAT</small><br><strong>Update</strong> - Dear Clients,<br /><br />SYNAQ Cloud Mail is still currently experiencing an incident where users are receiving pop-ups to login and slow access to email intermittently. Engineers are still investigating this as a matter of urgency and working on several different resolution options.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>14:41</var> CAT</small><br><strong>Update</strong> - Dear Clients,<br /><br />SYNAQ Cloud Mail is still currently experiencing an incident where users are receiving pop-ups to login and slow access to email intermittently. Engineers are still investigating this as a matter of urgency and working on several different resolution options.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>10:20</var> CAT</small><br><strong>Investigating</strong> - Dear Clients,<br /><br />SYNAQ Cloud Mail is currently experiencing a recurrence of the incident where a subset of users are getting pop-ups or slow mail access. Engineers are investigating this as a matter of urgency.</p><p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>15:27</var> CAT</small><br><strong>Monitoring</strong> - Dear Clients,<br /><br />The SYNAQ Cloud Mail platform is now operational. All clients should be able to access services without any issues.<br /><br />Our Engineers will continue to monitor the platform closely for the next 72 hours before resolving this incident.<br /><br />Please Note: Closing and re-opening your mail application may resolve any remaining issues should they still exist.<br /><br />We sincerely apologise for this lengthy disruption to your email services, we are absolutely committed to excellence and will ensure world-class service moving forward.</p><p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>11:28</var> CAT</small><br><strong>Update</strong> - Dear Clients,<br /><br />SYNAQ Cloud Mail platform is still experiencing an incident where a subset of users may experience slow access to their mailbox and/or receive intermittent login pop-up requests. Our Engineers are investigating this as a matter of urgency.<br /><br />Please note: Restarting your mail client or webmail should resolve the issue.</p><p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>09:22</var> CAT</small><br><strong>Investigating</strong> - Dear Clients,<br /><br />SYNAQ Cloud Mail platform is currently experiencing an incident where a subset may experience slow access to their mailbox and/or receive intermittent login pop-up requests. Our Engineers are investigating this as a matter of urgency.<br /><br />Please note: Restarting your mail client or webmail should resolve the issue.<br /><br />We will send our next update in 60 minutes.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>14:22</var> CAT</small><br><strong>Update</strong> - Dear Clients,<br />Our engineers have implemented a fix for the SYNAQ Cloud Mail incident and all services are operational. We will continue to monitor the service stability for the next 24 hours.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>12:41</var> CAT</small><br><strong>Identified</strong> - Dear Clients,<br /><br />Our engineers are still working on the resolution of the SYNAQ Cloud Mail issue. This is being treated as a matter of urgency.<br /><br />We will send our next update in 60 minutes.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>10:58</var> CAT</small><br><strong>Update</strong> - Dear Clients,<br /><br />Our engineers have identified the SYNAQ Cloud Mail intermittent access issue and are working on a resolution.<br /><br />Mail flow and delays have been fully restored. The current intermittent issue regarding mail authentication pop-ups and slow access is being addressed.<br /><br />Please note restarting your mail client or webmail should resolve the issue. <br /><br />We will send our next update in 60 minutes</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>09:41</var> CAT</small><br><strong>Investigating</strong> - Dear Clients,<br /><br />SYNAQ Cloud Mail is currently experiencing an incident where certain users are getting password prompts and slow access to mail. Engineers are investigating this as a matter of urgency.<br /><br />We will send our next update in 60 minutes.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>08:56</var> CAT</small><br><strong>Update</strong> - Dear Clients,<br /><br />Mail flow has been restored. SYNAQ Engineers will continue to monitor throughout the day and will send a full restore once confirmed.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>17:14</var> CAT</small><br><strong>Update</strong> - Dear Clients,<br /><br />Our engineers have implemented a fix for the SYNAQ Cloud Mail incident and are monitoring the service stability for the next 12 hours.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>16:48</var> CAT</small><br><strong>Monitoring</strong> - Dear Clients,<br /><br />Our engineers have implemented a fix for the SYNAQ Cloud Mail incident and are monitoring the service recovery and processing of email backlog</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>16:08</var> CAT</small><br><strong>Update</strong> - Dear Clients,<br /><br />Our engineers have identified the SYNAQ Cloud Mail incident and are working on a resolution.<br /><br />We have approximately 60% of new mail delivering and we will have 100% of new mail delivering within 30 minutes. The backlog of mail will need to be worked through.<br /><br />We will send our next update in 30 minutes</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>15:41</var> CAT</small><br><strong>Identified</strong> - Dear Clients,<br /><br />Our engineers have identified the SYNAQ Cloud Mail incident and are working on a resolution. <br /><br />We have approximately 30% of new mail delivering and we will have 100% of new mail delivering within 30 minutes. The backlog of mail will need to be worked through.<br /><br />We will send our next update in 30 minutes</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>14:38</var> CAT</small><br><strong>Update</strong> - Dear Clients,<br /><br />Our engineers are still investigating the SYNAQ Cloud Mail incident. Please be assured that we have this under control and are treating this as a top priority.<br /><br />We will send our next update in 30 minutes.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>13:26</var> CAT</small><br><strong>Update</strong> - Dear Clients,<br /><br />Our engineers are still investigating the SYNAQ Cloud Mail incident. Please be assured that we have this under control and are treating this as a top priority.<br /><br />We will send our next update in 30 minutes.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>11:29</var> CAT</small><br><strong>Update</strong> - Dear Clients,<br /><br />Our engineers are still investigating the SYNAQ Cloud Mail incident. Please be assured that we have this under control and are treating this as a top priority. Engineers have restored partial mail flow and are working on restoring the remaining servers. <br /><br />We will send our next update in 60 minutes.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>10:21</var> CAT</small><br><strong>Update</strong> - Dear Clients,<br /><br />Our engineers are still investigating the SYNAQ Cloud Mail incident. Please be assured that we have this under control and are treating this as a top priority.<br /><br />We will send our next update in 60 minutes.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>09:09</var> CAT</small><br><strong>Investigating</strong> - Dear Clients,<br /><br />SYNAQ Cloud Mail is currently experiencing an incident where mail is being delayed. Engineers are investigating this as a matter of urgency.<br /><br />We will send our next update in 60 minutes.</p>tag:synaq.statuspage.io,2005:Incident/73044992021-06-22T16:51:51+02:002021-07-21T14:14:10+02:00Cloud Mail Incident - 22/06/2021<p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>16:51</var> CAT</small><br><strong>Resolved</strong> - Dear Clients,<br /><br />The SYNAQ Cloud Mail incident has been resolved and the service has returned to optimal functionality.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>15:56</var> CAT</small><br><strong>Update</strong> - Dear Clients,<br /><br />Our engineers are still investigating the SYNAQ Cloud Mail incident. Please be assured that we have this under control and are treating this as a top priority.<br /><br />We will send our next update in 60 minutes.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>14:48</var> CAT</small><br><strong>Investigating</strong> - Dear Clients,<br /><br />SYNAQ Cloud Mail is currently experiencing an incident where mail delivery is delayed. Engineers are investigating this as a matter of urgency.<br /><br />We will send our next update in 60 minutes.</p>tag:synaq.statuspage.io,2005:Incident/71285592021-06-20T06:00:37+02:002021-06-20T06:00:37+02:00SYNAQ | Cloud Mail and SecureArchive Maintenance - 19/06/2021<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>06:00</var> CAT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>23:01</var> CAT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>10:06</var> CAT</small><br><strong>Scheduled</strong> - Dear Valued Client,<br /><br /><br />To continue delivering and supporting SYNAQ’s next generation premium email services, we need to conduct periodic routine maintenance to ensure our services run optimally. <br /><br />As a result, we will be conducting maintenance on our storage required for our Cloud Mail and SecureArchive services. The maintenance has been planned for the 19th and 20th of June 2021 and will occur between 23:00pm – 06:00am. During this change window, you will be unable to access your mailboxes and archives and therefore be unable to send and receive mail.<br /><br />To remain up to date regarding the changes or progress of the maintenance, please take note of the change control notification updates posted on our status page, which you can subscribe to at [LINKSHIELD PROTECTED] status.synaq.com/. <br /><br />Should you experience any issues or have any queries regarding this process, you can contact our Support Desk on (+27) 11 262 3632 or support@synaq.com and we will assist you. Lastly, we would like to take this opportunity to thank you for your continued support. We are confident that this routine maintenance will prove beneficial and that it will act as an assurance of SYNAQ’s commitment to providing your organisation with quality and premium services.<br /><br />Yours Sincerely,<br /><br />Floyd Derry<br />SYNAQ | Technical Operations Manager<br />floyd@synaq.com</p>tag:synaq.statuspage.io,2005:Incident/70015882021-05-14T16:56:13+02:002021-05-14T16:56:13+02:00SYNAQ Securemail Issue - 14/05/2021<p><small>May <var data-var='date'>14</var>, <var data-var='time'>16:56</var> CAT</small><br><strong>Resolved</strong> - Dear Clients,<br /><br />The SYNAQ Securemail issue has been resolved and the service has returned to optimal functionality.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>12:42</var> CAT</small><br><strong>Investigating</strong> - Dear Clients, <br /><br />SYNAQ Securemail is currently experiencing an issue where certain mails sent to O365 are experiencing delays in delivery. Engineers are investigating this as a matter of urgency.</p>tag:synaq.statuspage.io,2005:Incident/69491432021-05-08T12:28:33+02:002021-05-18T11:18:32+02:00SYNAQ Incident - 08/05/2021<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>12:28</var> CAT</small><br><strong>Resolved</strong> - Dear Clients,<br /><br />The SYNAQ incident has been resolved and the service has returned to optimal functionality.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>11:22</var> CAT</small><br><strong>Monitoring</strong> - Dear Clients,<br /><br />Our engineers have implemented a fix for the SYNAQ incident and are monitoring the service stability for the next 90 minutes.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>08:58</var> CAT</small><br><strong>Update</strong> - Dear Clients,<br /><br />Our engineers are still working on the resolution of the SYNAQ outage. This is being treated as a matter of urgency.<br /><br />We will send our next update in 60 minutes</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>07:14</var> CAT</small><br><strong>Identified</strong> - Dear Clients,<br /><br />Our engineers have identified the SYNAQ incident and are working on a resolution.<br /><br />We will send our next update in 30 minutes</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>06:20</var> CAT</small><br><strong>Investigating</strong> - Dear Clients,<br /><br />SYNAQ is currently experiencing an incident Cloud Mail and SecureArchive. These services are currently unavailable, engineers are investigating this as a matter of urgency.<br /><br />We will send our next update in 30 minutes.</p>tag:synaq.statuspage.io,2005:Incident/68123192021-05-08T06:00:29+02:002021-05-08T06:00:29+02:00SYNAQ | Cloud Mail and SecureArchive Maintenance - 08-05-2021<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>06:00</var> CAT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> CAT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>22</var>, <var data-var='time'>10:07</var> CAT</small><br><strong>Scheduled</strong> - Dear Valued Client,<br /><br /><br />SYNAQ | Cloud Mail and SecureArchive Maintenance<br /><br /><br />To continue delivering and supporting SYNAQ’s next generation premium email services, we need to conduct periodic routine maintenance to ensure our services run optimally. <br /><br />As a result, we will be conducting maintenance on our storage required for our Cloud Mail and SecureArchive services. The maintenance has been planned for the 8 May 20201 and will occur between 07:00am – 13:00pm. During this change window, you will be unable to access your mailboxes and archives and therefore be unable to send and receive mail.<br /><br />To remain up to date regarding the changes or progress of the maintenance, please take note of the change control notification updates posted on our status page, which you can subscribe to at http://status.synaq.com/. <br /><br />Should you experience any issues or have any queries regarding this process, you can contact our Support Desk on (+27) 11 262 3632 or support@synaq.com and we will assist you. Lastly, we would like to take this opportunity to thank you for your continued support. We are confident that this routine maintenance will prove beneficial and that it will act as an assurance of SYNAQ’s commitment to providing your organisation with quality and premium services.<br /><br /><br />Yours Sincerely,<br /><br />Floyd Derry<br />SYNAQ | Technical Operations Manager<br />floyd@synaq.com</p>tag:synaq.statuspage.io,2005:Incident/68618052021-04-28T14:56:36+02:002021-05-11T13:32:24+02:00Cloud Mail Incident - 28/04/2021<p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>14:56</var> CAT</small><br><strong>Resolved</strong> - Dear Clients,<br /><br />The SYNAQ Cloud Mail incident has been resolved and the service has returned to optimal functionality.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>13:47</var> CAT</small><br><strong>Update</strong> - Dear Clients,<br />SYNAQ Cloud Mail is currently experiencing an incident were certain users are struggling to authenticate and download mail. Engineers are investigating this as a matter of urgency.<br /><br />We will send our next update in 30 minutes.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>13:38</var> CAT</small><br><strong>Investigating</strong> - Dear Clients,<br /><br />SYNAQ Cloud Mail is currently experiencing an incident were certain users are struggling to authenticate and download mail. Engineers are investigating this as a matter of urgency.<br /><br />We will send our next update in 30 minutes.</p>tag:synaq.statuspage.io,2005:Incident/66144372021-03-26T12:55:53+02:002021-03-26T12:55:53+02:00SYNAQ Securemail - 26/03/2021<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>12:55</var> CAT</small><br><strong>Resolved</strong> - Dear Clients,<br /><br />The SYNAQ Securemail incident has been resolved and the service has returned to optimal functionality.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>12:29</var> CAT</small><br><strong>Monitoring</strong> - Dear Clients,<br /><br />Our engineers have implemented a fix for the SYNAQ Securemail incident and are monitoring the service stability for the next hour. There will be mail delays until the queues are back to normal.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>12:15</var> CAT</small><br><strong>Investigating</strong> - Dear Clients,<br /><br />SYNAQ Securemail is currently experiencing an incident where no mail is being accepted inbound or outbound. Engineers are investigating this as a matter of urgency.<br /><br />We will send our next update in 30 minutes.</p>tag:synaq.statuspage.io,2005:Incident/65117832021-03-12T14:45:31+02:002021-03-24T09:17:49+02:00Cloud Mail Incident - 2021/03/12<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>14:45</var> CAT</small><br><strong>Resolved</strong> - Dear Clients,<br /><br />The SYNAQ Cloud Mail incident has been resolved and the service has returned to optimal functionality.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>14:45</var> CAT</small><br><strong>Update</strong> - Dear Clients,<br /><br />The SYNAQ Cloud Mail incident has been resolved and the service has returned to optimal functionality.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>13:03</var> CAT</small><br><strong>Update</strong> - Dear Clients,<br /><br />Our engineers are still working on the resolution of the SYNAQ Cloud Mail issue. This is being treated as a matter of urgency.<br /><br />We will send our next update in 60 minutes.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>11:52</var> CAT</small><br><strong>Identified</strong> - We have Identified the cause of the incident with our upstream vendor, and a fix is underway. <br />Please note this incident affects only a subset of users using ActiveSync for mobile device access. <br />You may still access email using webmail, IMAP and POP3.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>10:21</var> CAT</small><br><strong>Update</strong> - Dear Clients,<br /><br />Our engineers are still investigating the SYNAQ Cloud Mail incident. Please be assured that we have this under control and are treating this as a top priority.<br /><br />We will send our next update in 60 minutes.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:08</var> CAT</small><br><strong>Update</strong> - Dear Clients,<br /><br />Our engineers are still investigating the SYNAQ Cloud Mail incident. Please be assured that we have this under control and are treating this as a top priority.<br /><br />We will send our next update in 60 minutes.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>07:52</var> CAT</small><br><strong>Investigating</strong> - Dear Clients,<br /><br />SYNAQ Cloud Mail is currently experiencing an incident where users are unable to access their mail via their mobile devices. Engineers are investigating this as a matter of urgency.<br /><br />We will send our next update in 60 minutes.</p>tag:synaq.statuspage.io,2005:Incident/63964152021-03-04T23:30:29+02:002021-03-04T23:30:29+02:00SYNAQ API Maintenance - 04/03/2021<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>23:30</var> CAT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> CAT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>13:50</var> CAT</small><br><strong>Scheduled</strong> - Dear Client,<br /><br /><br />SYNAQ | SYNAQ API Downtime<br /><br /><br /><br />In alignment with SYNAQ's commitment to delivering and supporting superior email services, routine maintenance is a key requirement to ensure that we continue to provide this level of service to our Clients. As such, SYNAQ will be conducting routine database maintenance on our API, which communicates with the SYNAQ Portal for provisioning and product configuration purposes.<br /><br /> The maintenance has been planned for the 4th March 2021 and will occur between 22:00pm – 23:30pm. During this change window, you will be unable to place any new orders or make any configuration changes to product offerings.<br /><br />To remain up to date regarding the changes or progress of the implementations, please take note of the change control notification updates posted on our status page, which you can subscribe to at http://status.synaq.com/. <br />Please note that should you experience any issues or have any queries regarding this process, you can contact our Support Desk on (+27) 11 262 3632 or support@synaq.com and we will assist you.<br /><br />Lastly, we would like to take this opportunity to thank you for your continued support. <br /><br /><br />Yours Sincerely,<br /><br /><br />Floyd Derry<br />SYNAQ | Technical Operations Manager</p>tag:synaq.statuspage.io,2005:Incident/57783632020-12-11T15:17:48+02:002020-12-11T15:17:48+02:00Cloud Mail Incident - 11/12/2020<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>15:17</var> CAT</small><br><strong>Resolved</strong> - SYNAQ Cloud Mail services are now fully restored and running optimally.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>14:42</var> CAT</small><br><strong>Investigating</strong> - Dear Clients,<br /><br />SYNAQ Cloud Mail is current experiencing an issue where users are unable to authenticate and send mail. Engineers are investigating as a matter of urgency.</p>tag:synaq.statuspage.io,2005:Incident/57776512020-12-11T13:47:10+02:002020-12-11T13:47:10+02:00SYNAQ Cloud Mail Incident - 11/12/2020<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>13:47</var> CAT</small><br><strong>Resolved</strong> - Dear Clients,<br /><br />SYNAQ Cloud Mail services are now fully restored and running optimally.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>12:46</var> CAT</small><br><strong>Investigating</strong> - Dear Clients,<br /><br />SYNAQ Cloud Mail is currently experiencing an issue where some users are unable to login and send mail. Webmail is unaffected. Engineers are investigating the issue as a matter of urgency.</p>